A Joining of Forces
Managing the communication with your stakeholders whether that communication is specific to optimising business opportunities or managing critical issues affecting the broader community can be a difficult and complex task. Businesses, government agencies and interest groups often need to, and in fact in many instances have a responsibility to, engage with their stakeholders as part of their issues management protocols. The complexity and scope associated with managing the issue and communicating the status of that issue to relevant parties presents a variety of challenges.
Combining the experience and expertise of Robert Masters & Associates and Web Force 5, Comms Matrix has created a unique, easy to use online issues management and stakeholder communication system designed to streamline the management of critical incidents and the associated communication to relevant groups. The Comms Matrix system is different to other issues management systems because as an integrated solution you can easily:
- Capture stakeholder feedback/responses and collate that information
- Identify and rank a range of issues of importance
- Generate reports that allow management with a complete oversight of the status and management plan
- Leverage planned communication to relevant stakeholder groups
- Track the consumption of communication and hence measure stakeholder engagement
The Comms Matrix system is designed to be configured to your organisations needs and can be used to manage an unlimited number issues or communication challenges. Using the Web Force 5 software the most basic computer user is able to generate reports, create or edit content and manage communications. The Comms Matrix system with its ease of use allows any size organisation to access best practice crisis and issue management processes within an easy to use online stakeholder communication system. The Comms Matrix team works with clients to ensure that the system is configured to your specific requirements and that your staff are trained and supported in the use and application of the system.